According to statistics of The Society of Human Resource Management and the Harvard Business Review, up to a third of employees intend to leave the company within the first 6 months of employment.
This is a scary number when considering the cost of hiring and onboarding is quite high, equivalent to 6 to 9 months’ salary for that position. Therefore, one of the ways to retain employees is effective onboard practices.
The five types of onboarding are as follows:
1. Operational onboarding: this is the most basic level, mainly providing the necessary tools and equipment for employees to work, to avoid the situation where they do not have a seat or laptop to work on the first day. Create a checklist to make sure you haven’t missed anything.
2. Knowledge onboarding: this is a way to transfer knowledge. A training session with an inspirational talk from the CEO can provide some insights about the company’s culture, but it wouldn’t give enough information for new employees to do their jobs. Assign managers or senior employees to guide new employees, this also helps form good working relationships.
3. Performance onboarding: employees need to have short-term objectives so they can accomplish from day one. This way, they can understand the focus of their roles immediately. For example, new employees in customer service position can give feedback on customer calls, and feel that their value is respected.
4. Social onboarding: this is a way to understand more about new employees, usually done by assigning buddy with an old staff, so that they can ask freely about work. This method can also be started before a new employee joins the company, and you can prepare their favorite items on their new desk.
5. Talent onboarding: this is to help talents to develop and retain in the business. It is helpful to understand the skills, knowledge and experience of your staff from the first day and record in the talent system. For example, recording employees who can speak Japanese or Chinese are very helpful when expanding to new markets.