Steps to answer bad reviews

A hotel will always get a bad review, and it will affect the company’s reputation. However, the way hotels answer a bad review can help build a good brand image, and in some cases can earn customers’ interest. To do…

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3 essentials tasks to manage reviews

The rise of the travel platform has helped customers to review their trip experience. The reviews might be good or bad, and it will always have an impact on potential customers. Therefore, managing reviews to increase good reviews and minimize…

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HR’s Evolution During the Pandemic

If there’s one thing everyone can agree on right now, it’s the fact that the world has changed. There are varying degrees of acceptance about how permanent that change is going to be. The cries for “back to normal” are…

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