After coranavirus situation in the country has been successfully prevented, countries around the world have also used many different measures to stop the spread of the disease. With the number of infections and deaths decreasing each day in Europe, several…
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As one of the industries that got most affected by the COVID-19 pandemic, the National Tourism Organization of Greece cooperated with Google to create an online campaign “Greece From Home” – Greece travel via internet to deliver online content to…
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As one of the countries that have succeeded in stopping the spread of coronavirus among the community, Vietnam has lifted social distancing and opened up critical businesses. Although it is still in its early stages, compared to many countries in…
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Each hotel guest would have a different need. Identifying the needs of each type of guest and having the right approach would help guests satisfy with the hotel’s services. There are 4 main types of guests: businessmen, travelers, family, and…
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Upselling is a sale technique to offer guests higher value sale packages or a bigger sale volume. The upselling technique is being used in many areas of the hotel from the front office to the restaurant, bar, etc. In the…
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The pandemic has put any business into a tough time. And one of the first thoughts when facing the difficulty is cutting costs. The most popular mistake is cutting marketing costs. “There are no guests or no need, then no…
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Email is the easiest way to communicate and take care of guests before, during, and after guests’ staying. However, many hotels do not take it seriously as it should be. Hotels may not have any email marketing or may invest…
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Investing time and efforts into mentoring program is a good way to increase efficiency, productivity and innovation for your organization. In 2006, Gartner published a research of 1,000 employees over five years period to support this theory. The research showed…
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For many years, the process of recruiting new candidates has followed the same process: posting career opportunities, getting applications, doing phone screening and then having face to face interview between hiring managers and top candidates. However, with the heavy impact…
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From the beginning of January 2020, the COVID-19 pandemic is the first one that seriously affects the hotel industry in Vietnam. Although there is no experience in dealing with infectous diseases before, we can refer to the lessons learned from…
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